To appear in Transforming Enterprise, William Dutton, Brian Kahin, Ramon O'Callaghan, and Andrew Wyckoff, Eds. MIT Press 2004.
Paper (PDF format)
Elsewhere , I offer a systematic catalog of the building blocks that ICTs offer for establishing both personal and impersonal sociotechnical capital. This chapter highlights a few that are of particular relevance to impersonal social capital. It then explores potential transformations of important social enterprises, including news monitoring, electoral politics, and commuting.